maju88 Privacy Policy

This Privacy Policy ("Policy") describes how maju88 ("maju88", "we", "us", "our") — the operator of the online gaming platform accessible at maju88.win — collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who use the Platform ("you", "your", "Player").

This Policy applies to all personal data processed in connection with your use of the maju88 website, mobile interface, customer support channels, and any other interaction you have with the Platform. It should be read alongside the maju88 Terms and Conditions, which govern the overall contractual relationship between you and maju88.

By registering an account on maju88.win, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not register an account or use the Platform.

maju88 collects the following categories of personal data in connection with your use of the Platform:

maju88 does not intentionally collect special categories of sensitive personal data (such as health, biometric, or political data) unless specifically required for responsible gaming or regulatory compliance purposes, and only with your explicit consent or as otherwise permitted by law.

maju88 collects personal data through the following means:

• Direct Interactions: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated Technologies: Technical and usage data collected automatically as you interact with the Platform, including via cookies, web beacons, and server logs. See Section 7 for details on cookies.
• Third-Party Sources: Identity verification and fraud prevention data from third-party KYC providers; payment verification data from payment processors including Touch 'n Go, Boost, DuitNow, FPX, and Visa/Mastercard networks; and, where applicable, data from publicly available sources for AML screening purposes.
• Game Providers: Transactional and game session data from maju88's integrated game providers, to the extent necessary to record game outcomes, apply winnings, and investigate disputes.

maju88 uses your personal data for the following purposes:

• Account Registration and Management: To create and maintain your maju88 account, verify your identity and age, manage your login credentials, and process account-related requests.
• Service Provision: To make the Platform's games, sportsbook, live casino, and other features available to you, to record and settle bets, and to credit winnings to your account balance.
• Payment Processing: To process deposits and withdrawals, reconcile transactions, and facilitate refunds where applicable. Deposits via Malaysian payment methods (Touch 'n Go, Boost, DuitNow, FPX) require processing of associated transaction identifiers.
• Legal and Regulatory Compliance: To fulfil obligations under our international gaming licence, including Know Your Customer (KYC) verification, anti-money laundering (AML) screening, fraud detection, and age verification. maju88 is obligated to retain certain data for specified periods under applicable licensing requirements.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, multi-account abuse, collusion, and other prohibited conduct. Technical data including IP addresses and device identifiers are used for this purpose.
• Responsible Gaming: To monitor your gaming activity against responsible gaming parameters, apply limits you have set, identify potential problem gambling indicators, and administer self-exclusion requests.
• Customer Support: To handle your enquiries, resolve disputes, and improve support quality through review of communication records.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw marketing consent at any time via your account settings or by contacting support.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and content of the Platform.

maju88 processes your personal data on the following legal grounds:

• Contract Performance: Processing necessary to perform our contractual obligations under the Terms and Conditions, including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including AML obligations, licensing conditions, and age verification requirements.
• Legitimate Interests: Processing necessary for maju88's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, provided those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain cookie deployments, where you have provided explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

maju88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity, age, and address during account verification processes.
• Payment Processors: Payment service providers including e-wallet operators (Touch 'n Go, Boost), DuitNow, FPX participating banks, and card networks, to the extent necessary to process your deposits and withdrawals.
• Game Software Providers: maju88's integrated gaming studios and platform providers, to the extent necessary to deliver game content, record outcomes, and resolve disputes.
• Fraud and AML Service Providers: Third-party fraud detection and anti-money laundering screening services engaged to protect the integrity of the Platform.
• Regulatory and Law Enforcement Authorities: We may be required to disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies in connection with regulatory obligations or lawful demands. We will notify you of such disclosures where legally permitted to do so.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged in connection with our business operations, subject to professional confidentiality obligations.

maju88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that enable certain Platform functions and help us understand how players interact with the site.

The categories of cookies used by maju88 include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, and to provide enhanced features. Disabling these cookies may limit certain personalisation features.
• Analytical Cookies: Used to collect aggregated data about how players use the Platform, enabling us to identify areas for improvement. Where analytics data is processed by third-party tools, it is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, multi-account abuse, and bot traffic, including device fingerprinting where necessary for security purposes.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. maju88 does not use cookies to serve third-party advertising.

maju88 retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to any longer retention periods required by applicable law or licensing obligations.

In general terms, our data retention approach is as follows:

• Active Accounts: Personal data is retained for the duration of your account relationship with maju88 and for a period thereafter as required by our licensing obligations, typically a minimum of five (5) years from account closure.
• Financial Records: Transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with AML record-keeping requirements.
• Identity Verification Documents: KYC documents are retained for the period required under applicable licensing and AML obligations.
• Customer Support Records: Support communications are retained for up to three (3) years from the date of the interaction, or longer where a formal dispute remains unresolved.
• Technical Logs: Server logs and security logs are retained for up to twelve (12) months, unless a specific security investigation requires longer retention.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

maju88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including hashing of stored passwords using industry-standard algorithms.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and addressing personal data breaches.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. maju88 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, maju88 will notify you in accordance with applicable requirements.

You are responsible for maintaining the security of your account login credentials. maju88 will never ask for your password via email, Live Chat, or any other channel.

Subject to applicable law and any limitations arising from our regulatory obligations, you have the following rights in relation to your personal data held by maju88:

• Right of Access: You may request confirmation of whether maju88 holds personal data about you, and request a copy of that data.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data. Note that we may be unable to fully comply where we are legally required to retain certain data under licensing or AML obligations.
• Right to Restriction of Processing: You may request that we restrict processing of your personal data in certain circumstances, such as while we investigate a dispute about its accuracy.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal data based on legitimate interests. You may also opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact our customer support team via Live Chat or by email at the address set out in Section 13. We will respond to verifiable requests within a reasonable period and in any event within 30 days, subject to any applicable extensions.

The maju88 Platform is strictly intended for adults aged 21 and over. maju88 does not knowingly collect personal data from persons under 21 years of age. Age verification is conducted as part of the account registration and withdrawal verification process.

If you believe that a person under 21 has registered an account or provided personal data to maju88, please contact our customer support team immediately. Upon confirmation, we will close the relevant account and delete the associated personal data as promptly as our regulatory obligations permit.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms by persons under 21 in their household.

maju88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide advance notice via on-site notification or to your registered email address.

We encourage you to review this Policy periodically. Your continued use of the Platform following publication of an updated Policy constitutes your acknowledgment of the updated terms. If you do not agree with any material changes, you should cease using the Platform and contact us to discuss your account options.

For any questions, concerns, or requests relating to this Privacy Policy or maju88's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the maju88 Platform. Fastest channel for account-related privacy queries.
• Email: [email protected] — for non-urgent data rights requests and written privacy enquiries. Please allow up to 5 business days for a substantive response.

When submitting a data rights request, please provide sufficient information to allow us to verify your identity, as we are unable to fulfil requests from unverified individuals. We will not use the information provided in a data rights request for any purpose other than responding to that request.